Welcome to PetConnect. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using the platform.

1. Acceptance of Terms

By creating an account or using the services provided by PetConnect, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you should not use the platform.

2. About PetConnect

PetConnect is an online platform designed to connect pet owners and pet groomers. The system allows pet owners to book grooming services and communicate with registered groomers through the platform.

PetConnect acts only as a facilitator between pet owners and groomers and does not directly provide grooming services.

3. User Accounts

To use certain features of the platform, users must create an account.

Users agree to:

• Provide accurate and complete information during registration.
• Keep their login credentials confidential.
• Be responsible for all activities that occur under their account.

PetConnect reserves the right to suspend or terminate accounts that provide false information or violate these terms.

4. Booking Services

Pet owners may request appointments with groomers through the platform.

Groomers have the right to accept or decline booking requests.

Pet owners must ensure that the information about their pet is accurate.

PetConnect is not responsible for any agreements made outside the platform.

5. Responsibilities of Pet Owners

Pet owners agree to:

• Provide truthful information about their pets.
• Ensure their pet is safe and manageable during grooming.
• Inform groomers of any health conditions, allergies, or aggressive behavior.

PetConnect is not liable for any incidents caused by undisclosed pet behavior or health issues.

6. Responsibilities of Groomers

Groomers using the platform agree to:

• Provide professional and safe grooming services.
• Treat pets with care and responsibility.
• Maintain clear communication with pet owners regarding appointments.

PetConnect is not responsible for the quality of grooming services provided by independent groomers.

7. Payments and Transactions

If payments are processed through the platform:

• Users agree to pay the listed service fees.
• PetConnect may charge service or platform fees if applicable.
• PetConnect is not responsible for payment disputes made outside the system.

8. Cancellation Policy

Users may cancel appointments according to the platform’s cancellation rules.

Repeated cancellations or abuse of the booking system may result in account suspension.

9. User Conduct

Users must not:

• Use the platform for illegal activities.
• Harass, threaten, or abuse other users.
• Upload false or misleading information.

Violation of these rules may lead to account suspension or permanent ban.

10. Limitation of Liability

PetConnect serves as a booking platform only. We are not responsible for:

• Injuries to pets during grooming
• Disputes between pet owners and groomers
• Loss or damages related to services provided by third parties

Users agree to resolve disputes directly with the other party involved.

11. Privacy

PetConnect respects user privacy and handles personal information according to our Privacy Policy. By using the platform, you consent to the collection and use of your information for service-related purposes.

12. Modifications to Terms

PetConnect reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the platform means you accept the updated terms.

13. Termination

PetConnect may suspend or terminate accounts that violate these Terms and Conditions or engage in harmful behavior toward the platform or other users.

14. Contact Information

If you have any questions regarding these Terms and Conditions, you may contact us through the website or platform support.